Privacy Policy – Smart Grill

Smart Grill (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit https://smartgrill.ie (the “Website”), create an account, purchase products, contact us, or otherwise interact with us. This policy is intended to meet the transparency requirements set out in the General Data Protection Regulation (“GDPR”).

1) Who we are (Data Controller) The data controller responsible for your personal data is: Simos Hospitality Office: Elmgrove Farm, Sarsfieldstown, Co. Meath, K32 C925, Ireland Phone: 085 286 9097 Email: sales@smartgrill.ie : Simos Hospitality

If you have questions about this Privacy Policy or want to exercise your rights, contact us using the details above.

2) What personal data we collect We may collect the following categories of personal data, depending on how you use our Website and services: A. Information you provide directly

Identity & contact data: name, email address, phone number, billing/shipping address.

Account data: username, password (stored in hashed form), account preferences.

Order and transaction data: items purchased, order number, delivery instructions, returns/refunds, and customer service interactions.

Communications: messages you send via forms, email, or support channels.

B. Information collected automatically (online identifiers)

Device and usage data: IP address, browser type, pages visited, approximate location, and similar log data (e.g., via server logs and cookies).

Cookie and tracking data: information collected through cookies and similar technologies (see Section 9).

C. Information from third parties (where applicable)

Payment providers: confirmation and fraud signals from providers (such as Revolut). We do not typically receive full card details.

Couriers: delivery updates from partners (such as DPD).

3) Why we use your personal data (purposes) We use your personal data for these main purposes:

To provide the Website and services, including account creation and login.

To process orders, take payment, deliver products, manage returns/refunds, and provide order updates.

To provide customer support, respond to your queries, and manage warranty or product issues.

To secure and improve the Website, including monitoring performance, preventing fraud and misuse, and debugging.

To send service communications, such as order confirmations and important updates.

To send marketing communications (only where permitted by law and based on your preferences).

To comply with legal obligations, e.g., tax, accounting, and consumer protection requirements.

4) Our legal bases for processing (GDPR) Under GDPR, we rely on one or more of the following lawful bases:

Contract: processing is necessary to perform a contract with you (e.g., processing and delivering your order).

Legal obligation: processing is necessary to meet legal requirements (e.g., keeping invoices for tax/accounting).

Legitimate interests: processing is necessary for our legitimate interests (e.g., securing the Website, preventing fraud, improving services), balanced against your rights. Where we rely on this basis, you may object in certain circumstances.

Consent: where required (e.g., non‑essential cookies or direct marketing), we will ask for your explicit consent, which you can withdraw at any time.

5) Who we share personal data with We may share your personal data with:

Payment providers (such as Revolut) to process payments and manage fraud prevention.

Shipping/courier partners (such as DPD) to deliver orders.

IT and hosting providers that support our Website, email, and storage.

Customer service tools used to manage support requests.

Professional advisers (e.g., accountants, legal advisers) where necessary.

Authorities and regulators where required by law or to protect our rights.

We do not sell your personal data.

6) International transfers If we transfer your personal data outside the European Economic Area (“EEA”), we will ensure appropriate safeguards are in place (for example, an adequacy decision or Standard Contractual Clauses) and provide information about those safeguards on request.

7) How long we keep your data (retention) We keep personal data only for as long as necessary for the purposes described in this policy, including:

Orders & invoices: retained for 6 years from the end of the financial year to comply with Irish Revenue and accounting requirements.

Account data: retained while your account is active; you can request deletion subject to legal retention requirements.

Customer support communications: retained for a reasonable period to resolve issues and for training/quality purposes.

Security logs: retained for a limited period to maintain site security and prevent fraud.

8) Your data protection rights (GDPR) You have rights under GDPR, including the right to:

Access your personal data.

Rectify inaccurate data.

Erase your data (in certain circumstances).

Restrict processing (in certain circumstances).

Object to processing (especially where based on legitimate interests or direct marketing).

Data portability (where applicable).

Withdraw consent (where processing is based on consent).

To exercise your rights, email sales@smartgrill.ie. We may need to verify your identity before fulfilling requests.

Complaints: You also have the right to lodge a complaint with your supervisory authority. In Ireland, this is the Data Protection Commission (DPC). You can find guidance and contact details via the DPC website at www.dataprotection.ie.

9) Cookies and similar technologies We use cookies and similar technologies to operate and improve our Website.

Types of cookies may include:

Strictly necessary cookies: required for site functionality (e.g., cart, checkout, security).

Preferences cookies: remember settings (where enabled).

Analytics cookies: understand site usage (only set if you consent).

Marketing cookies: track activity for advertising (only set if you consent).

Managing cookies: You can manage cookies through:

your browser settings (block/delete cookies), and/or

our cookie preferences tool:

10) Marketing communications If you subscribe to marketing or opt‑in at checkout (where offered), we may send you marketing emails about products, offers, and updates. You can opt out at any time by:

clicking “unsubscribe” in the email, or

contacting us at sales@smartgrill.ie.

We will only send marketing where you have provided the appropriate permission, and you can withdraw it at any time.

11) Security We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. However, no website transmission is completely secure.

12) Children’s privacy Our Website and products are not intended for children, and we do not knowingly collect personal data from children.

13) Third‑party links Our Website may contain links to third‑party websites (e.g., social media). We are not responsible for the privacy practices of those third parties. Please review their policies.

14) Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operations. We will post the updated version on this page and revise the “Effective date” above.